The Speed of Trust: The One Thing That Changes Everything is a nonfiction book by Stephen M. R. Covey, first published in 2006. The book is primarily classified within the business and self-help genres and centers around trust as a foundational element in today’s global economy and its significant impact on personal and professional relationships. With over two million copies sold and translations in 20 languages, the book has received considerable recognition for its examination of trust’s role in fostering productivity and satisfaction. The book addresses several themes, including The Importance and Value of Trust, The Complexity and Multifaceted Nature of Trust, and The Learnability and Restorability of Trust. The book stands as a practical guide, arming readers with the insights and tools to swiftly establish trust, which can potentially circumvent bureaucratic hurdles that often replace genuine trust. Covey, a former CEO of the Covey Leadership Center and a respected leadership authority, brings his experience to bear in this work.

This guide is based on the 2018 Free Press edition of the book.

Summary

The book is organized into multiple sections, each addressing a unique aspect of trust. Covey opens with the overarching assertion that trust can change everything and outlines the various “waves” of trust he will consider, beginning with trust of oneself and expanding through relationships and organizations into society at large.

The first wave considers self-trust, highlighting the principle of credibility. Covey delineates the four cores of credibility: integrity, intent, capabilities, and results, backing each core with supporting anecdotes, research, and real-life examples.

The second wave delves into relationship trust, illustrated through 13 behaviors that include talking straight, demonstrating respect, and creating transparency. This part elaborates on how adopting these behaviors can mitigate issues arising from trust deficits.

The third, fourth, and fifth waves deal with stakeholder trust. Covey elucidates how trust can catalyze processes, reduce costs, and amplify an organization’s influence. He presents the principles of alignment, reputation, and contribution, relating them to organizational trust, market trust, and societal trust, respectively.

Toward the culmination of the book, Covey broaches the topic of “smart trust,” offering guidelines on how to restore trust when it has been compromised. He posits the crucial role of a propensity to trust, underscoring the repercussions of failing to extend trust.