The author introduces a three-step technique for analyzing a problem:

1. Establish the facts.
2. Analyze the issue.
3. Make a decision and take action.

First, we must clearly define the specific issue causing worry. Carnegie claims that by identifying the root, readers can gain an improved perspective on the problem. Since worry clouds the ability to view situations objectively, emotions should be eliminated from this process as much as possible.

Second, we must write down and assess the problem. This approach helps to identify factors within an individual’s control and those they can do nothing about.

Step 3 involves brainstorming and exploring possible solutions. The author emphasizes the importance of creative thinking and encourages readers to consider a wide range of choices. By making a decision and taking action, they can take steps to resolve their worries. Carnegie suggests that this three-step process relieves worry as it puts individuals in a proactive position. The analysis stage also prevents rash behavior under pressure.

Carnegie addresses work-related worries. He shares the stories of Leon Shimkin and Frank Bettger to illustrate how inefficient working methods can lead to anxiety: By analyzing their routines, both individuals saved time and relieved stress.

Shimkin, the general manager of Simon and Schuster, spent too much of his professional life in meetings discussing problems that remained unresolved.