Cheyenne Wilder is a 16-year-old girl who lost her sight in a car accident three years ago. She has been diagnosed with pneumonia, and her stepmother, Danielle, has driven them to the Woodlands Experience shopping center to pick up prescription antibiotics. While Danielle goes in to get the medication, Cheyenne is lying down, covered by a blanket, in the backseat of the Cadillac Escalade SUV. The keys are in the car in case she needs to turn on the heat. Cheyenne hears the front door of the car open, and her remaining senses alert her that someone other than Danielle has entered the driver’s seat. The car is being stolen. The car thief, teenager Griffin Sawyer, realizes Cheyenne is in the backseat and swears. She shouts at him to get out, but he refuses and begins to drive out of the parking lot.

Cheyenne continues shouting as Griffin drives away from the shopping center. He had been looking for Christmas packages to steal but seeing the keys in the ignition of the Escalade proved too much of a temptation. Once he realizes Cheyenne is in the car, he panics, fearing the reaction of his abusive father, Roy.