Content Warning: This section contains discussions related to mental health conditions, trauma, violence, and emotional distress.

In the Introduction, Goleman discusses the pervasive challenges of emotional disarray in modern society and introduces the concept of emotional intelligence as a potential remedy. He opens with Aristotle’s insightful challenge, which emphasizes the difficulty of managing anger appropriately. Goleman recounts an encounter with a bus driver who, through his positive demeanor, altered the mood of the passengers, suggesting the power of emotional influence. He contrasts this with contemporary incidents, such as a school rampage and violent altercations, which reflect an alarming rise in emotional turmoil. Goleman points to the increasing prevalence of emotional issues, from depression to aggression, and highlights the need to understand and address these challenges.

The author notes a recent surge in scientific studies on emotion, particularly advancements in brain-imaging technologies. He contends that understanding the brain’s emotional architecture is crucial for comprehending moments when feelings overpower rationality. Goleman stresses the significance of emotional habits, both constructive and destructive, and reveals neurological data that offer insights into shaping children’s emotional well-being. He posits that emotional intelligence, encompassing self-control, empathy, and motivation, plays a pivotal role in individual success and societal harmony.